CUSTOMER SERVICE

We love that you’re excited about our items! Restocks are unpredictable as we constantly bring in new merchandise. To get notified when an item is back, visit the sold-out product page and fill out the “Email Me When Available” form.

We’re here to help! You can reach us via email at support@klasik-kiki-kouture.design, and we’ll respond within 24 hours. Please note, we’re closed on weekends, so emails sent then will be answered on the next business day.

We want you to love your purchase! If there’s an issue with your item, you have two weeks from the delivery date to return it. Qualified returns will receive a store credit coupon code, valid for two weeks. For more details, check our return policy.

Oh no! If you receive a damaged item, contact us within 24 hours at support@klasik-kiki-kouture.design. We’ll assist you right away. Please don’t send the item back without notifying us first. Check our return policy for more details.

Merchandise purchased online must be mailed back to our address. Customers are responsible for return shipping costs. Packages must be mailed back via UPS, USPS, DHL, FEDEX, or any major shipping company. We do not accept packages in person in our facilities. Please do not bring your package in person as it will not be accepted. Read more on our return policy for more information.

Due to new laws passed in 2021, we’re required to collect sales tax for each state, even if we don’t have a physical store there. This ensures we comply with state regulations.